TERMS OF SERVICE

Welcome to ticketkite.com ("we," "us," "our"). By accessing or using our website and purchasing tickets, you agree to comply with and be bound by these Terms and Conditions.

1. SERVICE OVERVIEW

ticketkite.com is operated by Towering Entertainment LLC and provides ticket sales for live entertainment shows in Las Vegas, Nevada. For inquiries, contact us at boxoffice@ticketkite.com or 702-483-8056.

2. TICKET PURCHASES

2.1 Order Confirmation

Upon successful payment, you will receive an order confirmation email. It is your responsibility to verify all details immediately. Contact us within 24 hours of any errors.

2.2 Ticket Availability

All tickets are subject to availability and sold on a first-come, first-served basis. We reserve the right to limit ticket quantities.

2.3 Pricing

All prices are listed in US Dollars and include applicable taxes unless otherwise stated. Service fees and processing fees are added during checkout and clearly displayed before purchase.

2.4 Payment

Payment must be made at the time of purchase via credit card (Visa, Mastercard, American Express, Discover) or PayPal. All transactions are processed securely using SSL encryption.

3. REFUNDS & EXCHANGES

3.1 Final Sale

All ticket sales are final. No refunds or exchanges except as required by law or as specified in these terms.

3.2 Event Cancellations

If a show is canceled or rescheduled by the venue or performer, you will be notified via email within 24 hours. You may be eligible for:

• Full refund to your original payment method, OR
• Transfer to a rescheduled date (if applicable)

3.3 Missed Events

ticketkite.com is not responsible for missed events, unused tickets, or failure to attend for any reason.

3.4 Cancellation Protection

Optional cancellation protection insurance is available during checkout through Fan Shield, a third-party provider. This is not a ticketkite.com product. Claims must be filed directly with Fan Shield.

4. EVENT ATTENDANCE

By attending our shows, you agree to:

4.1 Arrive on Time

Doors open 30 minutes before showtime. Late arrivals may not be seated until intermission or a suitable break, at the venue's discretion.

4.2 Age Requirements

Age requirements are enforced and vary by show. They are clearly posted on each show page. Guests who do not meet minimum age requirements will be denied entry without refund.

4.3 Prohibited Conduct

• No unauthorized photography, videography, or audio recording
• No disruptive behavior or intoxication
• No outside food or beverages
• Respect performers and fellow guests
• Follow all venue rules and staff instructions

4.4 Safety & Security

Follow all health, safety, and security measures in place at venues. We reserve the right to refuse entry or remove guests who violate policies.

5. INTELLECTUAL PROPERTY

5.1 Copyright

All content on ticketkite.com, including text, images, logos, graphics, and designs, is the property of Towering Entertainment LLC or its licensors and is protected under U.S. copyright laws.

5.2 Restrictions

You may not copy, modify, distribute, transmit, display, reproduce, or create derivative works from any content on this website without prior written consent.

6. LIABILITY & DISCLAIMERS

6.1 Limited Liability

ticketkite.com is not liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services, including but not limited to:

• Lost profits or revenue
• Travel expenses
• Emotional distress
• Failure of third-party services

6.2 Venue Responsibility

Once tickets are issued, the venue is responsible for show performance, seating arrangements, and event execution. Issues with venue facilities or show quality should be directed to venue management.

6.3 Third-Party Services

We are not responsible for third-party services including but not limited to parking, concessions, cancellation insurance (Fan Shield), or payment processors.

6.4 Maximum Liability

Our maximum liability to you for any claim is limited to the amount you paid for your tickets.

7. TICKET DELIVERY

7.1 Electronic Delivery

Tickets are delivered electronically via email as PDF attachments with QR codes. Delivery is typically instant but may take up to 15 minutes.

7.2 Will Call

If you selected Will Call delivery, tickets will be held at the venue box office. Bring valid photo ID and your confirmation number. Arrive at least 30 minutes before showtime.

7.3 Lost Tickets

If you lose your ticket email, contact us at boxoffice@ticketkite.com. We can resend your tickets or arrange Will Call pickup.

8. PRIVACY & TEXT MESSAGES

Ticket Kite is operated by Towering Entertainment LLC (registered brand: Sin City Seats). This section explains what personal information we collect, how we use it, and the choices you have.

8.1 Information We Collect

When you buy or claim tickets, contact us, or sign in, we collect the information you give us: your name, email address, mobile phone number, and the details of your orders and any exchange or refund requests. Card and digital-wallet payments are processed by our payment processors; we do not store full card numbers. Our servers also record technical information such as your IP address, browser and device type, and the pages you visit.

8.2 How We Use It

We use your information to process orders and deliver tickets, send order confirmations, reminders and show-change notices, sign you in, handle exchange and refund requests, answer your questions, prevent fraud, and improve our website. If you subscribe to our emails, we also send you show news and offers by email; every marketing email has an unsubscribe link.

8.3 How We Share It

We do not sell your personal information. We share it only with: the venue, show producer or ticketing platform for the tickets you buy, so your tickets can be issued and you can be checked in; service providers that run our business for us, such as payment processing, website hosting, and email and text-message delivery, only as needed for their service; and authorities when required by law or to protect our customers and our business.

8.4 Text Messages (SMS)

• Program: Sin City Seats ticket and account text messages. We send texts only to customers who agree to receive them: by checking the unchecked text-message box at checkout or on our text sign-in page, or by telling our box office yes when asked.
• What you'll receive: your tickets and order confirmations, sign-in codes, show-day reminders, notices if a show changes, and updates on exchange or refund requests you make. We do not send marketing texts.
• Message frequency: varies with your orders and requests.
• Cost: Message and data rates may apply.
• To stop: Reply STOP to any message. You'll get one text confirming you're unsubscribed, and no further texts unless you sign up again.
• For help: Reply HELP, call 702-483-8056, or email boxoffice@sincityseats.com.
• Agreeing to texts is not a condition of any purchase.
• Carriers are not liable for delayed or undelivered messages.
• We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Your mobile number is shared only with the text-message provider that delivers our messages for us.

8.5 Your Choices

Reply STOP to any text to stop texts, use the unsubscribe link in any marketing email, or contact us at boxoffice@sincityseats.com or 702-483-8056 to see, correct or delete the information we hold about you. Our website is not directed to children under 13, and we do not knowingly collect their information.

9. MODIFICATIONS

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Effective Date." Continued use of our services after changes constitutes acceptance of the new terms.

10. GOVERNING LAW

These Terms of Service are governed by the laws of the State of Nevada, USA, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Clark County, Nevada.

11. SEVERABILITY

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

12. CONTACT INFORMATION

For questions regarding these Terms of Service:

Ticket Kite
Operated by Towering Entertainment LLC
375 E. Harmon Ave
Las Vegas, NV 89169

Phone: 702-483-8056
Email: boxoffice@ticketkite.com
Hours: Monday–Friday 10AM–8PM, Saturday 10AM–5PM, Sunday 11AM–5PM (Pacific Time)

Thank you for choosing Ticket Kite. Enjoy the show!